Shipping policy
Free shipping on all orders within the U.S.
Orders outside the U.S. will be charged a shipping fee. The amount of the fee depends on what is ordered and where it is being shipped. You will see the shipping cost before you complete your order.
Non-receipt of an order
You must report non-receipt of an order you have placed within 30 days of when it is shipped. Orders of in-stock items are typically shipped 2-3 days after the order is placed. Packages sent Priority Mail to addresses in the U.S. have an average transit time of 2-4 days, depending on where you are located. Regular first class mail shipments can take up to 10 days and are non-traceable. Overseas shipments can take up to 2-4 weeks for delivery. We are not responsible for replacing or refunding lost orders not reported to us within 30 days of when your order is shipped.
If we can be of any other service, you may contact us at:
Email: customercare@moonalice.com
Phone: 1-415-575-6678 Mon-Thur, 1:00PM - 5:00PM Pacific Time
Foreign Orders Customs & Duties Fees: Prices are subject to change without notice. We ship from the United States with terms defined as "Free on Board (FOB), USA" This means that ANY and ALL fees (except shipping/transit) charges are the responsibility of the recipient. The shipping charges you pay do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment may be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. We have no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know more. It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. If you receive the shipment and refuse to pay the custom/s fees, such that we are billed by the carrier on your behalf, we will charge you for these fees directly. Please be familiar with the customs laws in your country before you order!